Our Policies

Gold N Heart warrants its jewelry products against defects in workmanship and material and will conduct repairs and / or replace any side diamonds or gems absolutely free to you, for up to five years from date of purchase, provided the mounting has been cleaned and inspected at least every six months by an authorized representative of Gold N Heart Jewelers. For our customers that live out of the area, you can either send in the jewelry for inspection or have arrangement s made to have your jewelry inspected by a qualified local jeweler. As a result of normal or excessive ware on the mounting, repair work may be required to prevent the loss of any diamond or gemstone. In this case, you may be charged a nominal fee for repair or preventative work. The warranty does not cover any incidental, accidental or consequential damages.

The benefits of this warranty shall not apply should the purchaser have the piece of jewelry worked on by any other jeweler other than Gold N Heart. This warranty does not cover diamonds or gems that were purchases elsewhere and set into our mounting.

Engagement ring center diamond warranty

Due to the positioning of center diamonds set elevated on engagement ring mountings and their vulnerability to strike or be struck by other objects, this warranty does not cover center diamonds or other similar set gems that have dislodged from their mounting or chipped. This type of accidental occurrence should be covered by a separate insurance policy. Please consult your insurance agent for proper coverage or ask your sales representative for a recommended insurance company.

Bracelets

We only sell bracelets that are made of substantial weight and fine workmanship that we believe will stand that test of time. Due to the fragility of precious metals and the tendency of bracelets to be caught or pulled by other objects, we cannot warrant bracelets against loss, or link breakage. As for diamond or gemstone loss, we retain the right to charge for replacement if we deem necessary, but we have a tendency to replace gems for no charge as long as the warranty card has been maintained and the bracelet checked at least every six months.